Cancellation, No Show & Rescheduling Policy:

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Please review our Cancellation, Refund, and Rescheduling Policies below.

 

Cancellation, No Show and Rescheduling: Clients may cancel or reschedule their notary appointment with at least a 2-hour notice of the scheduled appointment time. No refunds will be issued for cancellations made after the 2 hour window has passed. No refund will be issued for a no-show client that does not show up at the scheduled appointment date and time. 

 

In-Transit Notary: If our notary is already in transit or has arrived at the signing location and the signing cannot take place for reasons caused by the client and is outside of the notary's control, refunds will not be issued.

 

Payment and Terms: A $15.00 deposit is required before scheduling an appointment, and clients must agree to hold the notary service harmless of any issues during the notarization process.

 

Late Arrival: Clients are encouraged to be on time for their scheduled appointments. If the notary arrives at the agreed-upon location at the agreed scheduling time, and the client is not present within 15 minutes of the appointment time, the appointment will be considered canceled, and the $15.00 deposit will be forfeited. 

 

Document Preparation: Clients must ensure that all necessary documents are ready and organized before the notary’s arrival. If the signing cannot proceed due to incomplete or missing paperwork, the appointment will be treated as a cancellation and no refund will be issued.

 

Emergency Situations: In cases of unexpected emergencies, clients may request to reschedule the appointment without penalty. However, proper and timely communication is essential to avoid any inconvenience.

 

 

Refund Policy:

Our goal is to provide professional services with integrity.  However, in the case there is a request for a refund, we have provided our policy for circumstances under which a service is refundable or non-refundable. 

 

Refund Eligibility:

• Clerical Errors: If there is a clerical error made by our notary (e.g., incorrect date, misspelled name, etc.), we will offer a correction at no additional charge. If a correction is not feasible, a full refund will be provided.

• Service Not Provided: If you have paid for a service that was not performed due to our error or inability to provide the service, a full refund will be issued.

 

​Non-Refundable Circumstances: The nature of notary services typically makes them non-refundable, especially in cases such as:

• Client Error: If the error is due to incorrect or incomplete information provided by the client, refunds will not be issued.

• Change of Mind: Services rendered cannot be refunded due to a change of mind or circumstance after the notarization is complete.

 

​Procedure for Requesting a Refund:

• To request a refund, contact us within 24 hours of the service date.

• Clients must provide the reason for the refund request and provide documentation if necessary.

• Refund requests will be reviewed, and we will respond within 3 business days.

 

​Refund Processing:

• Approved refunds will be processed to the original payment method within 3 business days.

• We will notify you once the refund has been processed.

 

​Our liability in the event of an error is limited to the cost of the service provided.

This policy may be amended from time to time in accordance with changes in regulations and our business practices.